Last updated: 18/06/2025

Tyne Electrical Services Ltd (“we”, “us”, or “our”) is committed to protecting your privacy and handling your data in a secure, transparent, and lawful manner. This policy explains what personal data we collect, how and why we use it, who we share it with, and how we use cookies and tracking technologies on our website.

1. Who We Are

We are Tyne Electrical Services Ltd, an electrical and property services company operating in the Southwest of England.

Data Controller: Tyne Electrical Services Ltd
Registered Address: Colyview, Colyton, Devon, EX24 6DT
Email: office@tyne-electrical.co.uk
Phone: 01298807125

2. What Personal Data We Collect

We may collect the following data:
    •    Contact details: your name, phone number, email address, and home/business address
    •    Service details: information related to service requests, bookings, or quotes
    •    Website usage: IP address, browser type, referring site, pages visited
    •    Marketing and cookie data: how you interact with our ads or website content
    •    Payment data: only where necessary, for invoicing or payment purposes

We do not knowingly collect personal data from children.

3. How We Use Your Data

We use your personal data for:
    •    Responding to enquiries or quote requests
    •    Fulfilling service agreements
    •    Managing payments and billing
    •    Legal or regulatory compliance (e.g. tax records)
    •    Improving website performance and user experience
    •    Delivering and tracking online marketing (Google Ads, Facebook/Meta Pixel)
    •    Sending you updates or marketing emails (only if you’ve opted in)

4. Legal Bases for Processing

We rely on the following legal bases under UK GDPR:
    •    Contractual necessity – to deliver requested services
    •    Legal obligation – for accounting, tax, or compliance purposes
    •    Legitimate interests – for improving services, advertising, and customer support
    •    Consent – for non-essential cookies and marketing communications

You can withdraw consent at any time.

5. Sharing Your Data

We do not sell your data. We may share it with:
    •    Service providers such as web developers, accountants, or marketing platforms
    •    Third-party tools like Google or Meta (Facebook) for analytics and advertising
    •    Regulatory authorities, if required by law

All third parties are required to handle your data securely and lawfully.

6. Cookies and Tracking Technologies

What Are Cookies?

Cookies are small text files stored on your device to help websites function and collect usage data.

Cookies We Use:

We use both essential (strictly necessary) and non-essential (analytical and marketing) cookies.

Essential Cookies

Used for core functionality such as navigation or remembering preferences. These do not require your consent.

Analytical & Performance Cookies

Used to understand how users interact with our site, using tools like:
    •    Google Analytics – to monitor and improve website performance
    •    Google Ads Conversion Tracking – to measure the effectiveness of paid ads

Marketing & Tracking Cookies

Used to deliver relevant advertising, including:
    •    Meta (Facebook) Pixel – to track interactions and serve personalised ads on Facebook/Instagram
    •    Google Ads Remarketing – to display ads to previous website visitors

These cookies may collect information such as your IP address, device type, browser, and browsing behaviour across websites.

Managing Your Preferences

We display a cookie consent banner when you visit our site. You can:
    •    Accept or reject non-essential cookies
    •    Change your preferences at any time via the banner or your browser settings
    •    Clear cookies from your browser at any time

For a detailed breakdown of cookies used on this website, please see our [Cookie Table or Policy Page] (optional).

7. Data Retention

We only keep your data for as long as necessary:
    •    Service records: up to 6 years
    •    Financial/tax data: up to 7 years
    •    General enquiries: up to 12 months
    •    Marketing consent records: until consent is withdrawn or becomes inactive

We regularly review and securely delete data when no longer needed.

8. Your Rights

You have the following rights under the UK GDPR:
    •    Access – see what personal data we hold about you
    •    Rectification – correct inaccurate or incomplete data
    •    Erasure – request deletion of your data (subject to legal limits)
    •    Restriction – ask us to limit how your data is used
    •    Objection – object to data processing for certain purposes
    •    Withdraw consent – at any time, for marketing or cookie use
    •    Lodge a complaint – with the Information Commissioner’s Office (ICO)

To exercise your rights, contact us via the details in Section 1.

9. Data Security

We take the security of your data seriously, with the following measures in place:
    •    HTTPS secure website hosting
    •    Encrypted backups
    •    Password-protected systems
    •    Access restricted to authorised staff only

10. Policy Updates

We may update this policy periodically. The most current version will always be available on our website. If changes are significant, we’ll notify you directly where possible.

11. Contact Us

If you have questions about this policy or your data, please contact:

Tyne Electrical Services Ltd
Email: office@tyne-electrical.co.uk
Phone: 01297807125
Address: Colyview, Colyton, Devon, EX24 6DT